It is not enough for a practice to state that they are ‘the best, ‘the finest’, ‘leading’ etc. The modern consumer is discerning. Modern consumers expect to see a clear itemisation of why some practices offer more than others. Below we list the key elements in hearing aid service provision. Since 1998 we have continually added, and refined our service protocol, in accordance with the demands of ‘Best Practice’. We expect this from all Partner Audiologists who are part of our network. Our aim is to ensure the consumer receives only the best care, in every aspect of the service provision. That is why we ensure that we deliver the very highest standard of hearing care at our hearing aid centres in London and across the Southeast. See our comparison table below for a full breakdown of the requirements for ‘Best Practice’ in the hearing industry.
The first table lists the general elements of ‘Best Practice’ service provision.
The second table lists the consultation procedures required for ‘Best Practice’.
comparing our service provision with standard audiology practice
Standard Audiology Practice
Audiological Science LTD
Ear wax removal certified. Microsuction technique
Excessive wax can cause hearing loss and damage to hearing aids. Microsuction is a safe, gentle & quick method of ear wax removal.
Tinnitus Management Qualification
Hearing aid users ofter suffer with tinnitus.Tinnitus management requires further skills to ensure this problem is also tackled with an effective program.
Extended Initial Consultation (up to two hours)
Considerable attention to details is required to achieve optimal results from a hearing aid fitting. Short cuts lead to inferior results.
Truly Independent service
Most hearing aid dispensers are tied to certain manufacturers through agreements or trade discounts. This limits hearing aid option adversely.
Hearing Aid Section / recommendation
Advice on a recommended high performance hearing aid (including cosmetic considerations. Some hearing aids can be more discreet than others.)
Expectation Management Guidance.
A detailed, realistic & honest guide on what to expect, and what not to expect from the recommended hearing aid system. Hearing aids do have limitations.
comparing our consultation procedures with the standard audiology service
Standard Audiology Practice
Audio Logical Science LTD
Hearing Healthcare History, and Medical History Discussion
A detailed history is required. A successful hearing aid fitting will consider these points carefully
Hearing Handicap Inventory for Adults (HHIA)
A more scientific approach to add to the above discussion. Is used to select correct instrument & then program it appropriately
Physical examination of ear canal and ear drum. Ear wax removal is sometimes required to progress to further assessment.
Viewing a video of your ear canal using microscopic image technology. The Audiologist will then explain findings.
Testing the condition of the middle ear and mobility of the eardrum. A useful diagnostic test.
Basic Hearing Test
Testing hearing levels through headphones and bone conductors using an audiometer. Whilst important, this test is not sufficient.
Further / Advanced Hearing tests
Includes Uncomfortable Loudness testing and tinnitus assessment where necessary. Will provide important information.
Assessing how well the client hears speech. An important indicator that will assist with the hearing aid's configuration.
Hearing Aid rogramming
All modern digital hearing aids require custom programming to suit the individual's hearing loss, and their hearing difficulties.
In Situ Hearing Test
Testing hearing levels with hearing aids on. Provides a more accurate assessment, leading to much greater hearing aid benefit.
Hearing Aid Benefit Assessments
Various scientific tools for assessing the benefits of a hearing aid system during fitting, and in the following months.