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Branches in Central London (Harley St), Mill Hill, Golders Green and Whetstone
Troubleshooting For NHS Hearing Aids
Daily Care and Maintenance
- Remove your hearing aids when applying cosmetics, perfume, aftershave, hair spray and suntan lotion as they may get into the hearing aid and cause damage.
- Clean your hearing aids using a soft cloth, tissue or proper cleaning tools to remove earwax, grease or moisture. Do not use water or solvents as these can damage the hearing aids.
- Store your hearing aids in a cool, dry place when not in use and leave the battery drawer open to preserve battery power.
Regular Maintenance
- Use a tissue or cloth to clean the tube and dome.
- Do not use a direct source of water when you’re cleaning the receiver tubes or the receiver domes.
- Contact your hearing care professional for replacement components when they become stiff, brittle or discolored.
Other Tips
Keep your hearing aid clean and dry:
- Never immerse hearing aids in water or other liquids or wear while showering, swimming, in heavy rain or in a moist atmosphere such as a steam bath or sauna.
- Leave wet hearing aids to dry with the battery out and the battery door open.
- Put the hearing aid and battery in a sealed container together with a drying agent (dessicator) overnight. Don’t use the hearing aids until completely dry.
- Don’t leave your hearing aids in or near direct heat or sunlight.
- Avoid rough handling of hearing aids or dropping them on hard surfaces or floors.
- Read the instructions for your hearing aids or contact your hearing care provider for additional hearing aid maintenance instructions.
Hearing Aid Not Working
Possible remedy :
- Ensure Device is Switched On
- Replace battery
- Reinsert battery properly
- Clear Tube
- Contact us if the above has not helped, and if you have checked your manual and seen the videos below.
Weak Hearing Aid
- Change the battery
- Raise the volume using volume control.
- Clear the Tubes of wax or moisture
- Contact us if the above has not helped, and if you have checked your manual and seen the videos below
Excessive Whistling
- Make sure the aid is inserted fully and properly
- Get ear wax cleared in your ears if it is excessive. Contact us for advice on getting this done.
- If whistling with telephone use then hold the phone away at a slight angle.
- Contact us if the above has not helped, and if you have checked your manual and seen the videos below
Changing Your Battery
- Remove the used battery if present
- Remove the sticker & insert the new battery into the hearing aid
- Insert the new battery with the positive side facing upwards.
- Close battery doors & wait for activation