Troubleshooting For NHS Hearing Aids

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• Remove your hearing aids when applying cosmetics, perfume, aftershave, hair spray and suntan lotion as they may get into the hearing aid and cause damage.
• Clean your hearing aids using a soft cloth, tissue or proper cleaning tools to remove earwax, grease or moisture. Do not use water or solvents as these can damage the hearing aids. 
• Store your hearing aids in a cool, dry place when not in use and leave the battery drawer open to preserve battery power.

• Use a tissue or cloth to clean the tube and dome.
• Do not use a direct source of water when you’re cleaning the receiver tubes or the receiver domes.
• Contact your hearing care professional for replacement components when they become stiff, brittle or discolored.

 Keep your hearing aid clean and dry:

• Never immerse hearing aids in water or other liquids or wear while showering, swimming, in heavy rain or in a moist atmosphere such as a steam bath or sauna.
• Leave wet hearing aids to dry with the battery out and the battery door open.
• Put the hearing aid and battery in a sealed container together with a drying agent (dessicator) overnight. Don’t use the hearing aids until completely dry.
• Don’t leave your hearing aids in or near direct heat or sunlight.
• Avoid rough handling of hearing aids or dropping them on hard surfaces or floors.
• Read the instructions for your hearing aids or contact your hearing care provider for additional hearing aid maintenance instructions.

Possible remedy :

• Ensure Device is Switched On
• Replace battery 
• Reinsert battery properly 
• Clear Tube
• Contact us if the above has not helped, and if you have checked your manual and seen the videos below.

• Change the battery
• Raise the volume using volume control.
• Clear the Tubes of wax or moisture
• Contact us if the above has not helped, and if you have checked your manual and seen the videos below 

• Make sure the aid is inserted fully and properly
• Get ear wax cleared in your ears if it is excessive. Contact us for advice on getting this done.
• If whistling with telephone use then hold the phone away at a slight angle.
• Contact us if the above has not helped, and if you have checked your manual and seen the videos below  

• Remove the used battery if present
• Remove the sticker & insert the new battery into the hearing aid
• Insert the new battery with the positive side facing upwards.
• Close battery doors & wait for activation