Platinum Service Plan

We provide professional, independent advice. We are not owned or tied in to any manufacturer like most of our competitors. Our flagship clinic is based at London's globally recognised Neuro-Otology Centre. We run four other centres around London. The service is led by Gladys Akinseye, Doctor of Audiology. 

Our fully inclusive 7 year-guarantee ensures that you have nothing to pay for 7 years. All professional services, all repairs, all batteries / filters are inclusive in our unique plan. An inclusive upgrade to rechargeable hearing aids is available with the Platinum service plan. We have got you covered for 7 years - one less thing to think about.

You will receive an inclusive streamer to ensure you maximise on the benefits from your hearing aids when using with TV, telephone, tablet and laptop. 

We include a professional de-humidifier to ensure your hearing aids are well maintained and functioning well.

What happens if you need to service your hearing aids? We give you a complimentary spare par of basic hearing aids for you to keep in reserve.

This is a big one !

The receiver at the end of your hearing aid wire is exposed to much wax, sweat, dead skin and humidity. This will effect the mobility of the moving diaphragm in the receiver. Often it goes unnoticed, but performance is often significantly impaired. We will not take that chance. We change this receiver twice per year during your routine visits to us. This ensures peak performance all year.

Real Ear Measurements is a must for achieving best results. This technique ensures that the hearing aid is set up correctly for each individual, taking account of the unique acoustics of their ear canal. The improvement can be very significant.

Apart from standard hearing tests which involve listening for beeps and tones, we test speech intelligibility in quiet and in noise, since this is the main outcome aim. Speech tests give a far better understanding of your hearing problem in the real world, and guide us to the correct solutions.

We sometimes need conduct other tests including middle ear pressure assessments - tympanometry.

No hearing aid service would be complete without ear wax removal. We use the latest microsuction technique which is safe, quick and comfortable.

For some patients, tinnitus can be troublesome. Our trained tinnitus professionals are available to provide evidence-based solutions to this problem.

If you need medical advice for your tinnitus then we are able to refer you in-house, to our Audiological Physician at the Centre of Neuro-otology, (Our Audiological Physician operates under a separate entity but clinically, we are fully integrated)

In addition to your regular inclusive visits to your audiologist, we will also assign you  :

•  Personal Hearing Care Assistant always available and at your service for all matters large or small.
•  Personal Connectivity Assistant to help with connectivity to your phone, TV, smart devices, including visits to your home to set up systems.

All our hearing aids can be set up with:

• Apps to adjust and remote control your hearing aids from your smartphone
• GPS locator - if you are not sure where you left your hearing aid the GPS finder will locate to within inches.
• A remote mic can be left in adjacent rooms so sound can be picked up and beamed to your hearing aids wirelessly. Some of our clients use this to check on kids when babysitting !

Whilst you are always very welcome at our hearing centres, you may prefer to have your hearing aids adjusted remotely. All our hearing aids can be adjusted remotely from the comfort of your own home. The process is very simple. Similarly, if you prefer to have a chat with our audiologist or hearingcare assistant via Zoom or Skype then we can send you an appointment for a remote consultation.